In light of the impacts of Hurricane Helene, we are currently experiencing some service disruptions that may affect our ability to communicate as quickly as usual. Customers in North Carolina, South Carolina, Tennessee, Georgia, Virginia, and Florida may experience delivery delays in regions heavily impacted by the storm.

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You've Done Your Part!

Thank you! We have everything we need for now. Our team is now working to verify your insurance coverage. We will reach out via text and email with the next steps. Keep an eye out for messages from Aeroflow Diabetes!

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Find more information on our blog! Stay up-to-date on Medicare changes and new research around CGMs and living with Diabetes.

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FreeStyle Libre 3 SystemFreeStyle Libre 3 System
Welldoc appWelldoc app

If you’re approved, a prescription will be required by your insurance plan to show that your CGM System and/or supplies are medically necessary.

Please call your doctor and make sure they’re aware that Aeroflow Diabetes will be reaching out for an up-to-date prescription.

FAQs

I submitted my information. When will I know if I’m approved?
One of our dedicated Diabetes Specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 866-456-6755 and we will check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

What do I do if I haven't received an email?
Be sure to check your spam, junk or promotions folder for an email from Aeroflow Diabetes. If you cannot find anything, please give us a call at 866-456-6755.

What about a prescription? Can Aeroflow help?
Medicare and other insurance providers require a prescription in order to cover your CGM. If you do not have a prescription, your Diabetes Specialist will reach out to your doctor directly for the paperwork.

What do I do if my address changes after I place my order?
Please email your Diabetes Specialist or give us a call at 866-456-6755 so that we can update your address for shipment.

How much is shipping?
Patients receive free 2-day shipping on all orders.

How quickly will my order ship?
You should receive your order within 2-5 days of your ship date. You will receive an email and a text with your tracking information. Do remember that your order can come in multiple boxes that are sometimes delivered on separate days.

Our estimates of patient cost or copays are our best attempt to offer you a picture of your cost through insurance. Estimates are subject to change as we fully verify your insurance coverage. We do not guarantee not owing a deductible or coinsurance. We make every effort to provide accurate estimates of patient cost.