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Frequently Asked Questions

Insurance & Medicare Coverage

  1. Are Continuous Glucose Monitors (CGMs) covered through my insurance?
    CGMs are covered benefits for Medicare, most state Medicaids, and most commercial insurance providers. However, all insurances have basic clinical coverage criteria that you must meet in order to qualify. Read more Continuous Glucose Monitors and Insurance Coverage: What to Know.

  2. What CGM supplies are covered through my insurance policy?
    Medicare covers the CGM reader and ongoing monthly supplies required for the reader's function. Most other insurance plans typically cover CGM similarly. Aeroflow Diabetes can provide you with the reader and an ongoing 30-day supply of CGM sensors and transmitters.

  3. What brands and types of CGMs do you offer?
    We offer CGMs from brand names like Dexcom and Abbott. Depending on your insurance plan and diagnosis, these CGMs may be available at low cost to you: Dexcom G6, Dexcom G7, FreeStyle Libre 3 and FreeStyle Libre 3 Plus systems, FreeStyle Libre 2 and FreeStyle Libre 2 Plus systems. You may also be able to purchase the Dexcom Stelo through Aeroflow Diabetes.
  4. How much does a CGM through my insurance cost?
    Your out-of-pocket cost is heavily dependent on your insurance and can vary from $0 to as much as thousands of dollars per year. If you would like to know how much CGM would cost with your insurance, please fill out our Eligibility Form and one of our diabetes specialists can walk you through the specifics of your plan. You can also refer to our CGM Insurance Coverage Guide to read more about how Medicare covers continuous glucose monitoring.
  5. What happens to my costs if I have secondary insurance or supplemental coverage?
    Some people have two insurance plans, called secondary insurance or supplemental coverage. Secondary insurances or supplemental coverages come in various forms, and your coverage is adjusted based on these insurance plans. Some cover deductibles and co-insurance, leaving you with $0 in responsibility. Some secondary insurances only cover co-insurance, so you’re still responsible for your deductible. Other secondaries don’t apply to medical coverage or CGMs and only apply to specific types of claims, such as hospital stays or prescription drug coverage.

  6. How can I check to see if I qualify for a CGM?
    Fill out the Aeroflow Diabetes Eligibility Form. It’s fast and easy; just have your insurance card at hand. Once you’re approved, our specialists will reach out to you to help you complete all the necessary paperwork required. We’ll also answer any questions you may have about insurance coverage or our CGM systems.

  7. Do you offer other diabetes supplies?
    We currently offer high quality CGM overpatches for Dexcom G6, Dexcom G7 sensors, FreeStyle Libre 3 System, and FreeStyle Libre 2 System sensors. These water resistant, comfortable, simple-to-apply patches help ensure your sensor remains in place for its full life. They come in packs of 20 and are available at Motif Medical CGM Overpatches.

Ordering & Shipments

  1. I submitted my information. When will I know if I’m approved?
    One of our dedicated Diabetes specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 866-456-6755 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.
  2. What do I do if I haven't received an email?
    Be sure to check your spam, junk or promotions folder for an email from Aeroflow Diabetes. If you cannot find anything, please give us a call at  866-456-6755.

  3. What about a prescription? Can Aeroflow help?
    Medicare requires a prescription in order to cover your CGM. If you do not have a prescription, your Diabetes Specialist will reach out to your doctor directly for the paperwork.

  4. How do I place my order after I’m approved for CGM coverage?
    Being approved for CGM coverage would mean that all necessary documentation and insurance authorization is in place. No further action would be required on your part, and your first order will ship automatically. Thereafter, you will be contacted by our Resupply Team to ensure you are ready for your next delivery.
  5. What do I do if my address changes after I place my order?
    Please email your Diabetes Specialist or give us a call at  866-456-6755 so that we can update your address for shipment.
  6. Can I change or cancel my order after it’s placed?
    Because the time between order and shipment is usually quite short, and because our Diabetes Specialists are careful to make sure your order is correct when placed, it's rare to require a change or cancellation. However, there can be circumstances under which it is necessary to return a shipment, and you should call 866-456-6755 to speak with one of our Diabetes Specialists who will walk you through the process of change or cancellation.

  7. How much is shipping?
    Shipping is free on all orders.

  8. How quickly will my order ship?
    You should receive your order within 2-5 days of your ship date. You will receive an email and a text with your tracking information. Do remember that your order can come in multiple boxes that are sometimes delivered on separate days.

  9. How often am I eligible for an order?
    Your insurance has specific rules as to when you are eligible for an order. But it is typically about every 30 or 90 days, based on the quantity you receive. We will email, text, and call you up to 2 weeks before you are eligible for an order to ensure timely delivery of your necessary supplies.
  10. What if there is something wrong with my order?
    If you are missing items from your order or it is damaged, simply call or email us within 10 days of receiving your order. Our Diabetes Specialists will take care of getting replacement items out to you right away.

Billing

  1. Do you offer payment plans or financing options?
    We do not offer any up-front financing options, but payment plans are available when required. Each plan is calculated specifically for individual circumstances. Please call our Billing Department at 866-456-6755 if you wish to discuss a payment plan for an outstanding bill.
  2. What if my insurance denies my claim?
    If your insurance denies your claim, our Billing Specialists will contact your plan to identify the reason for the denial to see what we need to do in order to get your CGM supplies covered. Oftentimes, your insurance will require something simple, such as a corrected code or a prior authorization.
  3. Who can I contact if I have questions about my bill?
    You can contact CGM Billing at 866-456-6755 .

CGM Set-Up

  1. What if I have problems setting up or using my CGM?
    We have CGM Specialists available to help you set up your CGM system and answer questions regarding operation. This can be done over the phone or via a video call if preferred. Make an appointment with our CGM Specialist or call 866-456-6755 .
  2. Do you offer technical support?
    Our Dexcom and FreeStyle Libre System Certified CGM Specialists can help troubleshoot most issues that may arise with your system. You can call us on 866-456-6755 , or you can schedule an appointment at Tech Support appointments. In the unlikely event that we are unable to resolve your issue, we will transfer you to the appropriate manufacturer’s Customer Service department for further help.

Check Your Eligibility

2 Easy Steps

Discover the continuous glucose monitoring supplies available through your insurance.

Date of Birth for Individual In Need of Supplies Please provide the date of birth for the person in need of continence care supplies (yourself, your child, etc.)
Date