In light of the impacts of Hurricane Helene, we are currently experiencing some service disruptions that may affect our ability to communicate as quickly as usual. Customers in North Carolina, South Carolina, Tennessee, Georgia, Virginia, and Florida may experience delivery delays in regions heavily impacted by the storm.

Icon of phone 1-866-456-6755
Toggle Nav
  • SIGN IN
My Cart
Menu
Account

Check Your Eligibility

2 Easy Steps

Discover the continuous glucose monitoring supplies available through your insurance.

Date of Birth for Individual In Need of Supplies Please provide the date of birth for the person in need of continence care supplies (yourself, your child, etc.)
Date

Frequently Asked Questions

Medicare Coverage and Ordering Supplies

  1. Is Continuous Glucose Monitoring (CGM) covered through my insurance?
    Continuous Glucose Monitoring (CGM) is a covered benefit for Medicare, most state Medicaids, and most commercial insurance providers. However, all insurances have basic clinical coverage criteria that you must meet in order to qualify. Read more at https://aeroflowdiabetes.com/blog/continuous-glucose-monitors-and-insurance-coverage-what-to-know.
  2. What CGM supplies are covered through my insurance policy?
    Medicare covers the CGM reader and ongoing monthly supplies required for the reader's function. Most other insurance plans typically cover CGM similarly. Aeroflow Diabetes can provide you with the reader and an ongoing 30-day supply of CGM sensors and transmitters.

  3. How much does a CGM through my insurance cost?
    Your out-of-pocket cost is heavily dependent on your insurance and can vary from $0 to as much as thousands of dollars per year. If you would like to know how much CGM would cost with your insurance, please fill out our and one of our diabetes specialists can walk you through the specifics of your plan. You can also refer to to read more about how Medicare covers continuous glucose monitoring.
  4. What happens to my costs if I have secondary insurance or supplemental coverage?
    Some people have two insurance plans, called secondary insurance or supplemental coverage. Secondary insurances or supplemental coverages come in various forms, and your coverage is adjusted based on these insurance plans. Some cover deductibles and co-insurance, leaving you with $0 in responsibility. Some secondary insurances only cover co-insurance, so you’re still responsible for your deductible. Other secondaries don’t apply to medical coverage or CGMs and only apply to specific types of claims, such as hospital stays or prescription drug coverage.

  5. How can I check to see if I qualify for a CGM?
    Fill out the Aeroflow Diabetes Eligibility Form. It’s fast and easy; just have your insurance card at hand. Once you’re approved, our specialists will reach out to you to help you complete all the necessary paperwork required. We’ll also answer any questions you may have about insurance coverage or our CGM systems.

  6. I submitted my information. When will I know if I’m approved?
    One of our dedicated Diabetes specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 866-456-6755 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.
  7. What do I do if I haven't received an email?
    Be sure to check your spam, junk or promotions folder for an email from Aeroflow Diabetes. If you cannot find anything, please give us a call at  866-456-6755..

  8. What about a prescription? Can Aeroflow help?
    Medicare requires a prescription in order to cover your CGM. If you do not have a prescription, your Diabetes Specialist will reach out to your doctor directly for the paperwork.

  9. What do I do if my address changes after I place my order?
    Please email your Diabetes Specialist or give us a call at  866-456-6755 so that we can update your address for shipment.
  10. How much is shipping?
    Shipping is free on all orders.

  11. How quickly will my order ship?
    You should receive your order within 2-5 days of your ship date. You will receive an email and a text with your tracking information. Do remember that your order can come in multiple boxes that are sometimes delivered on separate days.

  12. How often am I eligible for an order?
    Your insurance has specific rules as to when you are eligible for an order. But it is typically about every 30 or 90 days, based on the quantity you receive. We will email, text, and call you up to 2 weeks before you are eligible for an order to ensure timely delivery of your necessary supplies.
  13. What if there is something wrong with my order?
    If you are missing items from your order or it is damaged, simply call or email us within 10 days of receiving your order. Our Diabetes Specialists will take care of getting replacement items out to you right away.