This privacy policy sets out how Aeroflow Diabetes uses and protects any information that you give Aeroflow Diabetes when you use this website. Aeroflow Diabetes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Aeroflow Diabetes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Uses and Disclosures

Aeroflow Breastpumps may use and disclose protected health information in the provisions, coordination, or management of your health care, including between health care providers, primarily in cases where cannot adequately service your account due to insurance provider coverage.

We may use and disclose protected health information to obtain reimbursement for the services/products provided to you, including determinations of eligibility and coverage and other utilization review activities. This also includes contacting your insurer on your behalf to request that Aeroflow be allowed into your insurer's network to facilitate you being able to obtain services under your in-network benefits.

To help with public health and safety issues (product recalls).

To comply with the law – we will share your information if the state or federal laws requires it. This does include the Department of Health and Human Services.

We can share your health information about you in response to a court or in response to a subpoena.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you fill out our Qualify Through Insurance form, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy Policy

Last Updated: 3/5/24

This privacy policy sets out how Aeroflow Diabetes, and its parent company, Aeroflow Inc., collect, use, and disclose personal information that you give when you interact with (“Aeroflow Diabetes”) (the “Site”).

The Site may collect information that is considered protected health information, as governed by the Health Insurance Portability and Accountability Act (“HIPAA”), such as information related to devices purchased as part of a health insurance-supported transaction or information related to health insurance eligibility. This Privacy Policy does not apply to protected health information. Please refer to our Notice of HIPAA Privacy Policies below, which governs protected health information collected through the Site.

Changes to this Privacy Policy will be updated on this page, as indicated by the “Last Updated” date.

1.  Collection of Your Personal Information

We may collect your personal information directly from you (such as when you interact with the Site, make a purchase, write a product review, and contact us), as well as from our vendors, affiliates, other individuals, and business partners.

Personal information we collect includes: 

  • Identifiers: Such as name, Site account username, postal address, phone number, and email address.
  • Commercial and payment information: Such as purchase history and payment information (including billing and shipping address).
  • Internet or other electronic network activity information: Such as IP address, browser type and language, operating system, Internet or mobile network provider, website access time, duration of visit, and information related to your interactions with the Site.

2.  Cookies and Other Similar Technologies

We and our vendors may use cookies, web beacons, pixels, and other similar technologies on the Site to collect certain information about you. This information may include IP addresses, device ID, pages visited, approximate geolocation, content interacted with, time of visit, and browser information.

We, and our vendors, use these technologies to provide functionality to the Site, help us deliver our products and services, route traffic between servers, retain user preferences, allow account log ins, remember what products are in your online shopping cart, understand how the Site is performing, improve features and content on the Site, understand user interactions, enable security features, and conduct marketing.

Please note that we or other parties may collect information about your online activities over time and across different devices and online services when you use the Site.

You may change settings in your browser to disable certain of these technologies related to the Site. We are not responsible for third-party mechanisms that allow you to control or disable these technologies. For example, our Site is not technically set to receive and implement “Do Not Track” signals from your browser.

3.  Use and Disclosure of Your Personal Information

We may use and disclose (to our affiliates, subsidiaries, parent company, business partners, and vendors) personal information for various purposes, at your direction, including:

  • Provide Services. To provide you the Site and services, including processing your purchases, verifying customer information, processing payments, participation in customer surveys and promotions, remembering what products are in your online shopping cart, and assessing user interactions and concurrent transactions.
  • Customer Service. To respond to your requests for technical support, online services, product information or to any other communication you initiate, including requests, inquiries, and complaints.
  • Communications. In relation to our communications with you, such as sending you email newsletters and conducting marketing campaigns communicated to you, including through marketing emails, such as preventing ad fraud.
  • Research and Development. To develop new features and to create new products or improve existing ones; and for internal purposes related to certain research, analytics, development, demonstration, innovation, testing, monitoring, risk management, and administrative purposes.
  • Security and Repairs. For security purposes, such as for loss prevention and to protect against unauthorized disclosure of personal information, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and debugging to identify and repair errors that impair existing intended functionality.
  • Business Transactions. In the event of a business transaction, such as in connection with a contemplated reorganization or an actual reorganization of our business, financing, a sale, or other transactions involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction.
  • Legal and Safety. To verify or maintain the quality or safety of our services; to improve, upgrade, or enhance our services; to help with public health and safety issues, such as facilitating product recalls; to meet our legal obligations and work with law enforcement; to protect and defend our rights and property, or the rights or safety of third parties; and to enforce our terms, this Privacy Policy, or agreements with third parties.
    We reserve the right to convert, or permit others to convert, your personal information into deidentified, anonymized, or aggregated data, as permitted by law.

4.  Your Choices

If you have a registered account on the Site, you may be able to update your information by visiting your account settings.

If you receive marketing emails from us, you may opt out through the email’s instructions, as provided. Please note that regardless of your email preferences, we may send you notifications pertaining to the performance of our services, such as transactional communications relating to products you have purchased.

5.  Links and Interactive Features

When using the Site, you may come across links or interactive features related to third-party websites and services that we do not operate or control. If you provide your personal information to that third party through its websites or services, you will be subject to that third party’s privacy practices, policies, and terms of use. This includes any online services operated by our vendors that provide us with your personal information at your direction (such as certain portals or features provided by a vendor). For example, certain third-party interactive features may allow you to share Site content to your social media profile. This Privacy Policy does not apply to any personal information that you provide to a third-party website or service.

6.  Data Security

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.

7. Information for California Residents

California customers may request a list of the third parties to whom a business has disclosed personal information during the preceding calendar year for third-party direct marketing purposes. To submit a request under California’s “Shine the Light” law, please send a letter to us at Aeroflow Diabetes, 3165 Sweeten Creek Road, Asheville, NC 28803. 

Requests must include “California Shine the Light Privacy Rights Request” in the first line of the description, and include your name, street address, city, state, and ZIP code.

8.  Contact Us

You may contact us at: Aeroflow Diabetes, 3165 Sweeten Creek Road, Asheville, NC 28803 or 888-345-1780.